Consulting
Helping Organizations modernize and lead Confidently Through The Age of AI By aligning people, process and technoloGy.
Results You Can Stand By: 3 AI Solutions Launched in 6 Months (RNL) 30% faster delivery (Uniphore) $2M+ new services (HP/WFO) $6M impact (Deluxe)
Hey there, I'm Roger Lee
A consultant, speaker and executive advisor helping organizations modernize their contact centers and lead confidently through the rise of AI. With over 15 years in global operations, customer experience, and AI product strategy, my work brings a rare blend of technical expertise and human-centered leadership. Contact Center Advocates helps teams align people, process, and technology, so work feels smarter, simpler, and more connected.
What I Help You With:
AI Readiness & Governance
Build responsible, scalable AI strategies.
Contact Center Optimization
Transform operations from reactive to proactive.
Customer & Employee Experience
Foster empathy-driven performance.
Operational Excellence
Apply Six Sigma and COPC to drive results.
Consulting Approach:
Clarity Over Complexity
Simplify systems so leaders can make confident, informed decisions.
People First, Always
Build processes that empower employees and elevate the customer experience.
Action That Scales
Deliver solutions that stick with operational playbooks, governance frameworks, and tools teams can actually use.
Career Highlights
RNL
Launched three AI solutions in six months, piloted with leading U.S. higher-education institutions.
Unifore
Led 60+ global consultants; achieved 99% team satisfaction and 30% faster delivery.
HP (WFO Division)
Built conversational analytics practice, generating $2M+ in new service revenue.
Deluxe Corporation
Drove $6M in combined cost savings and new revenue; cut call resolution time by 10% through Six Sigma initiatives.