Speaking

Speaking

Keynotes and Interactive workshops that blend Stragegy, People, Process and Technology, creating results that last.

Book Roger To Speak

Results You Can Stand By: 3 AI Solutions Launched in 6 Months (RNL) 30% faster delivery (Uniphore) $2M+ new services (HP/WFO) $6M impact (Deluxe)

Signature Talks & Workshops

The Evolving Leader in the Age of AI

Roger maps the five traits of today’s adaptive leader: resilience, other-centeredness, quality obsession, empathy, and realism, and shows how to operationalize them when AI and new tools are shifting the ground under your feet.

Harnessing Generational Strengths

As a certified generational trainer, Roger guides participants in uncovering the unique strengths each generation brings to the table with real-world examples, open discussions, and practical strategies.

The "Network Effect" On and Offline

Personal and professional networking is still the career superpower that algorithms can’t replace. Roger provides attendees with practical tools and principals to improve their skills in cultivating relationships and building networks. 

Work & Life Balance in 2026

Work/life balance has become less about “keeping separate plates spinning” and more about “smartly organizing the plates, deciding when to stack them, and when to just walk away for a moment.” Roger provides new research and insights to help participants create balance in a hybrid world. 

EX is the Foundation of CX

Roger outlines the best investment your organization can make with the highest ROI. Companies may chase the next big platform, the latest AI tool, the leanest org
chart, but the ones that win will be those who remember that people power the machine. 

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Hey there, I'm Roger Lee

A consultant, speaker and executive advisor helping organizations modernize their contact centers and lead confidently through the rise of AI. With over 15 years in global operations, customer experience, and AI product strategy, my work brings a rare blend of technical expertise and human-centered leadership. Contact Center Advocates helps teams align people, process, and technology, so work feels smarter, simpler, and more connected.

Book A Free Consultation

Stay On The Leading Edge Of:

AI Readiness & Governance

Build responsible, scalable AI strategies.

Contact Center Optimization

Transform operations from reactive to proactive.

Customer & Employee Experience

Foster empathy-driven performance.

Operational Excellence

Apply Six Sigma and COPC to drive results.

"He did a comprehensive assessment of our contact center and provided us with concrete, actionable information."
Customer: Deluxe Financial ServicesServices: Quality Monitoring Program Assessment
“Roger analyzed our strengths as well as our areas of improvement. He's done a thorough job, and we’ve been able to implement immediate improvements to the program.”
Customer: EcolabServices: Quality Monitoring Program Assessment & Business Reporting
“Roger’s work is setting the direction for our rejuvenated quality program and though only a few months post assessment, Medica has already seen value as we have worked to implement some foundational initiatives. Most importantly, I have seen a change in the minds of the leaders within the call center…a balanced focus on quality and quantity.”
Customer: MedicaServices: Quality Monitoring Program Assessment
"Roger was able to visit our facility and quickly evaluate our Quality program.  He offered a fresh perspective and gave us many helpful tips that we will use to improve our operation."
Customer: MidAmerican EnergyServices: Quality Monitoring Program Assessment
“Roger was a great presenter and gave us several good options that we could look at to make our QM Program more effective.”
Customer: EntergyServices: Quality Monitoring Market Trends Presentation
“Roger’s work with Orange was extremely valuable. He evaluated our Quality Program and made important recommendations that helped us improve our processes.”
Customer: DominicanaServices: Quality Monitoring Program Assessment
“My organization has met with many consultants and Roger’s approach was refreshing to all – straight-forward, actionable feedback and recommendations that we can start implementing immediately to improve employee morale and customer satisfaction.”
Customer: EmbarqServices: Quality Monitoring Program Assessment
“Roger examined people, processes, and technology and helped us develop a road map for the future.  His keen insights, quality focus, and industry expertise allowed him to provide us with an extremely valuable list of prioritized recommendations.  This was not a mere laundry list of pie-in-the-sky suggestions; these were actionable initiatives that were tied directly to our strategic plan and operational goals.”
Customer: Church Publishing Inc.Services: Contact Center Operations Assessment
“We invited Roger Lee to join our future planning session and brief us on trends he's seeing in the industry. With the breadth of his experience worldwide, Roger provided great insights and left us with thought provoking ideas for world class organizations.”
Customer: BNSF RailwayServices: Executive presentation – Evolving the Contact Center (5-year outlook)
“Roger and team spent 2 ½ days with my team continuing to help us further our adoption and usage of our multichannel analytics solution. He helped us stay focused on the many topics we had to cover. The consultative approach and jovial demeanor he used with my team was appreciated and helped to engage participation. Roger understood and read my team, and their individual personalities, spot on.”
Customer: HSNServices: Multichannel analytics software adoption
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See Roger In Action

From Your Podcast to The Main Stage

Equal parts strategist and storyteller, Roger mixes real-world case studies, memorable frameworks, and just enough humor to keep audiences leaning in, taking notes, and leaving with changes they can put into practice on Monday.

Book Roger To Speak

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